call center cropKoester’s Call Center

No matter your industry, Koester’s Call Center is the outsource solution for your company.  Leading the community with our state-of-the-art facility, here are some of the reasons to choose us:

  • Our answering service is staffed 24 hours a day, 7 days a week, including holidays.
  • All calls are recorded for quality assurance.
  • All operators go through a 90 day training period to ensure they have the knowledge needed to best serve our customers.
  • With the ability to personalize accounts at Koester’s Call Center, we are more able to meet our customers’ specific needs.
  • We offer optional voice recording to be set up, with a message of your choice, to play before a live operator answers the call.
  • Koester’s Call Center works with numeric and alpha pagers, as well as text messaging or we can call the person to pass messages. The method we use to contact on a message is also the customer’s choice and can be changed if needed.  We provide two way text messaging through SMS.
  • Our call center is equipped with a natural gas generator with APC battery backup which supplies power to our heating and air, all computers, and lighting.
  • All answering service computers and servers are redundant with fail over switches.
  • Koester’s Call Center has redundant internet providers.

With multiple rate structures to choose from, we can help find a plan that is right for you!  Contact us today for more information.